For the sixth year in a row, Hino Australia has been recognised as one of the premier Hino distributors in the world for parts and service.
Winning the double crown of 2016 Parts Department of the Year and 2016 Service Department of the Year again was a significant achievement for Hino Australia.
Hino Australia General Manager - Product Support, Greg Bleasel cited the manufacturer’s customer-focused business strategy and the ongoing evolution of the Hino Advantage suite of business solutions as key factors in the success.
“We know that minimising cost of a vehicle over its lifetime is important to our customers which is why, as part of Hino Advantage, we introduced fixed-price servicing and slashed the price of Hino genuine service and maintenance parts by an average of 24% last year,” said Mr Bleasel.
“To receive this global recognition is a credit to the Hino network of dealers and technicians who continually provide our customers with excellent support.”
The judging criteria for both awards comprises key performance indicators such as customer retention, parts growth and supply rates, customer management information and vehicle throughput. A number of dealerships were also accessed for their performance in sales and service.
The Hino Advantage program is a suite of innovative business building benefits including finance, servicing and parts solutions that can dramatically increase operational efficiency. It is supported by an in-house Customer Care Centre, the first in the world for Hino.
To further provide customers with certainty around cost, the Hino Advantage customer program also offers a three-year unlimited kilometre warranty on Hino genuine parts when installed by an authorised Hino service technician.
The Hino dealer network is extensive with over 60 dealerships and service centres across the country and 85 staff nationally.