Roadside Assist
24/7 Hino Roadside Assist with every new Hino purchase
On the odd occasion that you need roadside help, it is a real comfort to know that you’re covered by Hino Roadside Assist for the standard warranty period of your vehicle, as part of the Hino Advantage customer care program.
Complementary with every new Hino purchase, Roadside Assist is available 24/7 and managed by top professionals who know the importance of getting your business back on the road, fast.
Hino Roadside Assist covers you for a wide range of situations, even if the totally unexpected happens in the middle of nowhere. It all adds up to a priceless feeling of operational security and peace of mind.
For Hino Roadside Assist, call 1800 MY HINO and upon booking, you will be sent a text message that will contain a link that opens up the map so you can view the service provider approaching in real-time.
Key features include:
Mechanical breakdown: Just call your Hino Roadside Assist operator to arrange for our emergency service to get your vehicle back on the road quick smart.
Tyre & wheel change: Wherever possible, a speedy change will be made on the spot using your truck’s original equipment. However, if the spare tyre or wheel combination is not suitable, the services of a tyre specialist may be required. In these situations, any material and labour charges incurred must be paid for at the time. If service is not possible on the spot, the truck will be towed to a suitable site and any costs above covered entitlements will be charged to the credit card number provided to Hino Roadside Assist.
Flat battery: A battery boost is always the preferred solution to get you up and running. However, if the battery is faulty but still under warranty, we will arrange for a replacement to be delivered and installed. New replacement batteries supplied and installed for faulty batteries beyond their warranty period must be paid for at the time of service.
Out of fuel: Roadside Assist will provide enough fuel to ensure the truck can be driven to the nearest diesel supply facility (a small fuel charge may apply for the driver). If it proves impractical or impossible to provide diesel fuel, the truck will be towed to the nearest facility.
Lockout or lost keys: Please note that the driver may be asked to sign an indemnity form releasing the service person for liability for any damage caused by forced entry. Where necessary Roadside Assist will arrange for a locksmith to gain entry to your truck. Any costs above $50 (including GST) will be the responsibility of the driver.
Towing & recovery: If you break down in a metropolitan area, the truck will be towed to the nearest authorised Hino dealer. Please note that Towing & Recovery for an accident is not covered under the Hino Roadside Assist breakdown service. Towing is available to a maximum value as shown in the table below, commencing from the date of first registration and covering the standard warranty period^.
| Hino Model |
300 Series (Light-Series) |
500 Series (Medium-Series) |
700 Series (Heavy-Series) |
| *GST inclusive |
$500* |
$750* |
$1,500* |
A complete listing of Roadside Assist features is contained in the brochure.
Roadside Assist Extra
Once your initial Roadside Assist cover expires (at the end of your new truck standard warranty period) you can choose to extend your cover by a further 1 or 2 years with our Roadside Assist Extra Package.