Financial hardship

Sometimes unforeseen circumstances can affect your financial situation. If you have, or think you may miss a Hino Finance loan payment in the future, we're here to help.

Our dedicated team will take the time to understand your individual situation, and provide you with the most supportive options to get you back on track.



Life Events

Natural Disasters


COVID-19 Financial Support

If you are a Hino Finance customer and have been personally affected by the COVID-19 crisis, we’re here to provide additional financial support and have developed the guidelines below to simplify the process and get you the support you need.


COVID-19 Financial Support Guidelines

Hino Finance is committed to assisting our customers, especially during the evolving COVID-19 situation. We understand that in this challenging time, personal circumstances are changing rapidly and you may need our help. 

If you are a Hino Finance customer and have been personally impacted by COVID-19, we're here to provide hardship support if you are unable to make your repayments. 

Who is eligible for assistance?

Hino Finance customers experiencing one of the below challenges may be eligible for hardship support:

  • If you have been medically impacted by COVID-19
  • If you are experiencing financial difficulty as a result of COVID-19


How do I apply?

To make this process as easy and quick as possible, please follow the guidelines below when completing your Request For Further Information (RFFI) form. 

Apply Online to start the process.


I have been impacted by COVID-19. What do I need to do?

For consumer loans, provide evidence of loss of employment or reduction of income. Acceptable options include:

a) Separation certificate (termination of employment)

b) Evidence of employment contract not being renewed

c) Jobseeker Payment / Newstart application or evidence of payments

d) Recent payslip vs. previous payslip (dated within the last 3 months) OR

e) 2 consecutive months of Bank Statements

f) Any relevant medical certificates

For commercial loans, provide evidence of direct or indirect impacts to business.

Apply Online to start the process.


If you require hardship assistance that is not related to COVID-19

Provide all documentary evidence, e.g. a current Statement of Cash Flows, Profit & Loss Statement, Balance Sheet

Apply Online.



We will assess your request and call you with an outcome as soon as possible. Due to the unprecedented demand for assistance, please allow up to ten business days. We thank you for your patience during this very challenging time.

Apply Online  to start the process.


Life events

Sometimes unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member may affect your financial position. This can be hard to deal with, but it’s important to understand that Hino Finance is here to help.

If something has happened to you and you’re finding it hard to make your repayments, there are a number of ways Hino Finance can assist with your circumstance.

Apply Online.


Natural disasters

If you’ve recently been affected by a natural disaster, please get in touch. Flooding, bushfires and drought can heavily impact your financial situation.

Our specialists can take you through a range of options to ease the pressure based on your individual circumstances.

Apply Online.


Our team is ready

Hino Finance has a dedicated and experienced team to assist with financial hardship.

Apply Online to start the process.

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