COVID-19 FAQs

Are Hino dealerships open? 

Our dealerships are all complying with the guidance’s from their local State or Territory Government and Health Department.

Please contact your local dealership for hours of operation, you can find their details here.

Is Hino Financial Services offering any payment relief options to its customers? How do I contact them? 

Hino Finance is committed to assisting our customers, especially during the COVID-19 pandemic. We understand that in this challenging time, personal circumstances are changing rapidly and you may need our help. More information can be found here.

I have purchased a new or used Hino truck. Can I still collect it?

Please contact your dealership to manage the handover of your truck.

Can I still get my vehicle serviced? 

Hino dealer Service departments continue to provide essential preventative maintenance and breakdown repair to keep Australia’s freight and logistics business moving at this vital time for our community. In order to meet increased demand, a number of dealerships are offering extended hours.

Please contact your local dealership for their hours.

All Hino dealerships take the health and safety of our customers and employees very seriously, and have implemented intensive cleaning, hygiene and social-distancing measures. 

All vehicles coming into the dealership are disinfected before work commences and again after the work concludes. All staff have been educated to maintain good hygiene levels and are provided with the products to do so. 

I have my next routine service scheduled during this lockdown period. Will this go ahead?

Please contact your local dealership where your truck is booked for service. Find your local dealer here.

Will Hino Roadside Assist still be available?

Yes, Hino Roadside Assist remains available to customers as an essential service. Please contact 1800 MY HINO.

What precautions or measures have your dealers implemented to protect people and prevent the spread of any illness? 

The wellbeing of our customers, employees and business partners remains our highest priority. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. 

What are some examples of these measures?

We have communicated a range of measures to our dealerships, including:

• More intensive cleaning throughout the dealership focusing on high-touch areas, including doors, handrails, counter tops, workstations and customer-facing areas
• Disinfecting/sanitising of vehicles as they come in and out of the dealership with a focus on high-touch areas including door handles, steering wheel, switches and control buttons, multimedia screens, indicators stalks, seat belts, keys and other places
• Using hand sanitiser and wearing masks and gloves as required
• Enforcing social distancing in showrooms and service waiting rooms through distance markings on floors and minimising direct interactions in a single area.
• Staff have been educated to maintain good hygiene standards and, throughout the dealership, sanitary packs are provided to ensure hygiene measures are met.

I am reluctant to visit a dealership. How can you help? What remote services do you offer? 

Our dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have. You can find their details here.

Detailed information about Hino products is also available on our website and social media channels such as Facebook, Instagram and LinkedIn. 

Is there advice on how to properly clean and disinfect my truck? 

When it comes to your cab, the formula is simple – Regular, Soap and Water. Spend extra time on the commonly touched surfaces including the steering wheel, buttons, handles, seatbelt, cup holder, fuel filler cap, mirrors and sun visor. You can use disinfecting wipes for these specific areas because the germs are harder to shift but avoid using bleach or ammonia-based products and protect your vehicle’s interior. 

If multiple drivers are using the one vehicle, it is recommended you cover your seat in disposable plastic covers and use plastic footwell liners that can be changed regularly. For extra peace of mind, consider sanitising the air conditioning system using a sanitiser/cleaner pressure pack. 

Can I still obtain Hino Genuine Parts at my local dealership? 

While Hino has been subject to unprecedented pressure on the supply chain, we continue to work closely with Hino Motors, Ltd. and other suppliers to manage business continuity and ensure stock levels remain adequate. 

Keeping your business on the road is critical and we will continue to provide the support needed to ensure this.  

Our Sydney-based Parts Distribution Centre continues to be in operation to ensure all orders are met and businesses supported. Strict social distancing guidelines have been implemented.

Do you have any other information you can share? 

As the COVID-19 Coronavirus situation continues to evolve, Hino Motor Sales Australia (HMSA) is taking a proactive and responsible stance to ensure the health and safety of our community.